Shipping Policy

Michelleadora ("we" and "us") is the operator of (https://www.Michelleadora.ca) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Delivery Terms: Processing time for Domestic orders is 1-2 days

Transit Time :  Domestically In general,  domestic shipments are transit for 2 - 8 days

Note: Actual charges will be displayed according to weight and destination on checkout following rates are maximum a customer should pay ,We charge Shipping by weight and destination ,charges according to weight are below :

(Ship station is our Delivery Partner )

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Please note we are currently shipping to Canada & the United States Currently. If you are from another country then USA or Canada you may contact us and we can discuss. 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind
Olson Pure Honey & Supplies will happily accept returns due to change of mind as
long as a request to return is received by us within 30 days of receipt of item
and are returned to us in original packaging, unused and in re-sellable
condition.

Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.

Michelleadora.com will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Michelleadora.com will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Olson Pure Honey
& Supplies to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Processing time for Domestic orders is 1-2 days

4.1 Transit Time  Domestically In general,  domestic shipments are transit for 4 - 8 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Please note we are currently shipping to Canada & the United States Currently. If you are from another country then USA or Canada you may contact us and we can discuss. Please note bee medications & supplements are only available in Canada & the United States.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. live Bees are the exception you pre-order live bees with delivery approximately in June at a mutually agreed upon time appointments required and usually between 7 pm-10pm.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Michelleadora.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Michelleadora.com encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Michelleadora.com at the customers expense, and the customer will receive a refund for the value of goods
paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please phone us at (226)-377-4096.